As a surgeon, you are part of a special kind of workforce that has very distinct traits. Most of your days are unpredictable, and you find contentment in accepting that as part of your life.
From the bayonet bipolar forcep in the operating room to your freshly washed scrub suit hanging on that hook, your attention to detail is exceptional. And your communication skills should be just as excellent as all these.
Many surgeons still struggle with communicating with patients mainly because of the different pressures of your job. Though the news you bring is not always pleasant, how you say it can make it easier to accept.
Being Polite Goes a Long Way
Whether you’re updating your patient’s family about how the procedure went, or you’re simply discussing medication, keeping a polite tone in all you say can do a lot for you and your patient. You can gain their trust and loyalty, and they can get the accurate information they need for their condition.
Never Beat around the Bush
Patients and their families don’t want to waste time when it comes to dealing with their situation. Being upfront about the implications of a procedure or the side effects of medication is another way to gain their trust.
Knowing that their surgeon is open about both good and bad side of things will make them respect you more.
Be Punctual in Replying
There are many times when a patient will have questions before and after a procedure or a check-up. Being ready to answer them as soon as you can is also part of building effective communication in your patient-surgeon relationship.
You have to remember that you’re just like everyone else: human and susceptible to weakness. So, if you feel that you can’t do these tips, don’t be afraid to ask for help. And once you’ve had a breather, continue to practice them and you’ll find more satisfaction and purpose in what you’re doing.